Jain Jagrut Privacy Policy

1. Introduction

This Privacy Policy describes how JAIN JAGRUT FOUNDATION and its affiliates (“JAIN JAGRUT FOUNDATION”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information through our platform:

https://play.google.com/store/apps/details?id=com.firewall.jainjagrut

You may browse certain sections of the Platform without registering. We do not offer any product/service outside India, and your personal data will primarily be stored and processed in India.

By accessing this Platform, providing information, or availing services, you agree to the terms of this Privacy Policy, the Terms of Use, and applicable Indian laws, including data protection laws. If you do not agree, please do not use our Platform.

2. Information We Collect

We collect personal data when you interact with the Platform. This includes but is not limited to:

• Name, date of birth, address, mobile number, email ID
• Identity/address proof documents provided by you
• Sensitive personal data (with consent), such as:
  • Bank account/credit/debit card/payment instrument information
  • Biometric data (facial features, physiological information)
• App behaviour, preferences, and usage analytics
• Transaction information on our Platform or partner platforms

If you share personal data with third-party business partners, their privacy policies will apply. We are not responsible for third-party privacy practices.

Important: We will never ask for OTP, banking passwords, or card PIN. Report such requests to authorities immediately.

3. How We Use Your Information

Your data may be used for the following purposes:

• Providing and improving services
• Order fulfilment and customer support
• Personalizing user experience
• Marketing and promotional communications (opt-out available)
• Fraud detection, prevention, and dispute resolution
• Research, surveys, analysis, and service optimization
• Legal compliance and enforcement of terms

4. Sharing & Disclosure of Information

We may share your data with:

• Group entities and affiliates
• Sellers, logistics partners, payment processors, service providers
• Reward program partners and marketing channels

We may disclose personal data if required by law, court order, or law enforcement agencies.

We may also disclose data to protect our rights, users, or the public, or to respond to claims regarding violations of third-party rights.

5. Security Precautions

We use reasonable administrative, technical, and physical safeguards to protect your data. However, internet transmission is not 100% secure. You are responsible for protecting your account credentials.

6. Data Retention & Deletion

You may delete your account anytime through the Platform settings or by contacting us. Account deletion removes all associated information unless:

• There are pending grievances, claims, or services
• Data must be retained as per law

We may also retain anonymized data for research and analytics.

7. Your Rights

You may:

• Access and update personal data through the Platform
• Request correction, deletion, or withdrawal of consent

8. Consent

By using our Platform, you consent to the collection, storage, use, and sharing of data as described in this Privacy Policy.

You may withdraw consent anytime by emailing our Grievance Officer with the subject: “Withdrawal of consent for processing personal data”.

Withdrawal is not retroactive and may affect access to certain services.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated as per applicable laws. Please review this page regularly.

10. Grievance Officer

Company: JAIN JAGRUT FOUNDATION

Time: Monday – Friday (9:00 AM – 6:00 PM)

Email: support@jainjagrut.com