Agreement: By approving our proposal or engaging our services, you agree to the terms below.
1. Scope of Services
- Website Development: We will design and develop the website as outlined in the approved Proposal or Scope Document. Features not included in the approved scope are billable as additional work.
- Project Changes: Requests for changes after scope approval are treated as new requirements and may affect cost and timeline.
- Client Responsibilities: You must provide timely content, images, files, and approvals, review designs promptly, and respond to queries. We are not responsible for delays caused by late submissions or lack of communication.
2. Revisions & Approvals
- Design Revisions: Project includes 2 rounds of design revisions per page/template. Additional revisions will be billed at standard rates.
- Development Revisions: Structural changes after development begins (layout redesigns, new pages) may incur extra charges.
- Final Approval: Once the website is marked “Final,” subsequent changes are treated as maintenance or new work.
3. Pricing & Payment Terms
- Advance Payment: A 25% advance is required before starting the project.
- Milestone / Final Payment: Remaining payment is due before final delivery for fixed projects, or by the last working day of the month for monthly engagements.
- Service Pause: Delayed payments may result in paused work and shifted timelines. Services resume after payment is cleared.
- Refunds: Advance payments are non-refundable once work has commenced.
- Taxes: All fees are exclusive of applicable taxes, including GST if applicable, and the Client shall pay such taxes in addition to the agreed fees.
- Late Fees: Overdue invoices may attract late payment charges at the rate stated in the Proposal or the maximum rate permitted by law, whichever is lower.
4. Content, Images & Copy
- Client-Provided Content: You are responsible for supplying text, images, product details, branding assets, and site structure (if applicable).
- Content Format: Provide content in digital formats (Word/Google Docs for text, JPG/PNG/TIFF/PSD for images, Excel for data). Additional time spent converting or correcting content may be billed.
- Copyright: You confirm that content supplied is owned or licensed by you and agree to indemnify us against copyright or legal claims.
5. Hosting, Domain & Third-Party Services
- Responsibility: Unless stated, hosting, domain purchase/renewal, and third-party plugin/theme licenses are the client’s responsibility.
- Premium Tools: Premium themes/plugins or integrations require separate payment by the client.
- Access: We require hosting/control panel/CMS access to complete the project.
- Third-Party Changes: We are not responsible for downtime, failures, pricing changes, or policy changes caused by third-party services, APIs, plugins, themes, or hosting providers.
6. Website Launch, Warranty & Maintenance
- Launch: Site will be launched after final approval and full payment.
- Warranty: 30-day post-launch warranty for minor bug fixes, broken links, layout issues, and basic corrections. Warranty does not cover new features, redesigns, third-party plugin issues, or hosting/server problems.
- Maintenance: Ongoing updates, backups, and security checks are available via paid maintenance plans.
7. SEO, Speed & Performance
- Basic SEO: We provide basic SEO setup (title tags, meta descriptions, alt tags, basic URL structure). Advanced SEO is extra.
- Speed Optimization: We optimize for standard performance; final speed depends on hosting, plugins, third-party scripts, and page size.
8. Browser & Device Compatibility
We ensure compatibility with latest versions of Chrome, Firefox, Safari, and Edge, and standard desktop, tablet, and mobile sizes. Support for outdated browsers or custom/very old devices is not included.
9. Intellectual Property & Ownership
- Final Deliverables: After full payment, final website files belong to the client. Domain and hosting remain client property.
- Working Files: Raw design/source files (PSD, Figma, premium assets) remain our intellectual property unless purchased separately.
- Portfolio Rights: We may showcase the completed site in our portfolio and marketing materials.
- Source Code and Company Assets: All source code, frameworks, utilities, scripts, custom functions, databases, design files, configurations, documentation, and other development assets created, modified, or used by Firewall IT Solution remain our exclusive property unless a separate written agreement states otherwise. The Client shall not copy, distribute, resell, publish, share, reverse engineer, or provide such source code or company assets to any third party without our prior written consent.
- Limited License: Upon full payment, the Client receives a non-exclusive license to use the final delivered website for its internal business use only, subject to any third-party license terms.
10. Confidentiality
We will keep client information confidential unless required by law or necessary to involve third-party service providers.
11. Indemnity
You agree to indemnify Firewall IT Solution against claims arising from content you supply, use of copyrighted materials, or business losses related to website use.
12. Limitation of Liability
Our liability is limited to the total fees paid by you for the project. We are not liable for lost profits, revenue loss, hosting-related downtime, data loss, or issues caused by third-party tools.
13. Termination
Either party may terminate the project by written notice if the other party materially breaches these Terms and fails to cure the breach within a reasonable period. Upon termination, the Client must pay for all work completed up to the termination date, and access to unfinished work may be withheld until outstanding dues are cleared.
14. Variation
Any changes to these Terms or the Scope must be agreed in writing by both parties.
15. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms shall first be attempted to be resolved amicably; failing that, the courts at Jaipur, Rajasthan shall have exclusive jurisdiction, unless a separate written arbitration agreement is executed.