Agreement: By approving our proposal or engaging our services, you agree to the terms below.

1. Scope of Services

  1. Website Development: We will design and develop the website as outlined in the approved Proposal or Scope Document. Features not included in the approved scope are billable as additional work.
  2. Project Changes: Requests for changes after scope approval are treated as new requirements and may affect cost and timeline.
  3. Client Responsibilities: You must provide timely content, images, files, and approvals, review designs promptly, and respond to queries. We are not responsible for delays caused by late submissions or lack of communication.

2. Revisions & Approvals

  1. Design Revisions: Project includes 2 rounds of design revisions per page/template. Additional revisions will be billed at standard rates.
  2. Development Revisions: Structural changes after development begins (layout redesigns, new pages) may incur extra charges.
  3. Final Approval: Once the website is marked “Final,” subsequent changes are treated as maintenance or new work.

3. Pricing & Payment Terms

  1. Advance Payment: A 25% advance is required before starting the project.
  2. Milestone / Final Payment: Remaining payment is due before final delivery for fixed projects, or by the last working day of the month for monthly engagements.
  3. Service Pause: Delayed payments may result in paused work and shifted timelines. Services resume after payment is cleared.
  4. Refunds: Advance payments are non-refundable once work has commenced.

4. Content, Images & Copy

  1. Client-Provided Content: You are responsible for supplying text, images, product details, branding assets, and site structure (if applicable).
  2. Content Format: Provide content in digital formats (Word/Google Docs for text, JPG/PNG/TIFF/PSD for images, Excel for data). Additional time spent converting or correcting content may be billed.
  3. Copyright: You confirm that content supplied is owned or licensed by you and agree to indemnify us against copyright or legal claims.

5. Hosting, Domain & Third-Party Services

  1. Responsibility: Unless stated, hosting, domain purchase/renewal, and third-party plugin/theme licenses are the client’s responsibility.
  2. Premium Tools: Premium themes/plugins or integrations require separate payment by the client.
  3. Access: We require hosting/control panel/CMS access to complete the project.

6. Website Launch, Warranty & Maintenance

  1. Launch: Site will be launched after final approval and full payment.
  2. Warranty: 30-day post-launch warranty for minor bug fixes, broken links, layout issues, and basic corrections. Warranty does not cover new features, redesigns, third-party plugin issues, or hosting/server problems.
  3. Maintenance: Ongoing updates, backups, and security checks are available via paid maintenance plans.

7. SEO, Speed & Performance

  1. Basic SEO: We provide basic SEO setup (title tags, meta descriptions, alt tags, basic URL structure). Advanced SEO is extra.
  2. Speed Optimization: We optimize for standard performance; final speed depends on hosting, plugins, third-party scripts, and page size.

8. Browser & Device Compatibility

We ensure compatibility with latest versions of Chrome, Firefox, Safari, and Edge, and standard desktop, tablet, and mobile sizes. Support for outdated browsers or custom/very old devices is not included.

9. Intellectual Property & Ownership

  1. Final Deliverables: After full payment, final website files belong to the client. Domain and hosting remain client property.
  2. Working Files: Raw design/source files (PSD, Figma, premium assets) remain our intellectual property unless purchased separately.
  3. Portfolio Rights: We may showcase the completed site in our portfolio and marketing materials.

10. Confidentiality

We will keep client information confidential unless required by law or necessary to involve third-party service providers.

11. Indemnity

You agree to indemnify Firewall IT Solution against claims arising from content you supply, use of copyrighted materials, or business losses related to website use.

12. Limitation of Liability

Our liability is limited to the total fees paid by you for the project. We are not liable for lost profits, revenue loss, hosting-related downtime, data loss, or issues caused by third-party tools.

13. Variation

Any changes to these Terms or the Scope must be agreed in writing by both parties.

Contact Us

If you have questions about these Terms & Conditions, contact:

Firewall IT Solution
Email: info@firewallitsolution.com